Frequently Asked Questions
Get a trial
How do I apply for a free trial?
YPlease fill the free trial form with attaching 2 images. We will complete the trial job in 1-2 hour.
How do I receive the completed trial files?
We will send you the completed files, attaching in the email or via Wetransfer.com if the file size is bigger than 10 MB.
What should I do if I am not satisfied with the free trial job?
Although we give 100% good quality services sometimes your expectation can be more so we will do all modifications till you are satisfied.
Be a partner
What is the process to become your outsourcing partner?
How long should I wait to a get reply from Clipping Outsource?
We take maximum 25 minutes to reply to the new enquiry. We have dedicated support team for individual inquiries.
How do I ask for free quote?
You can fill out the free quote form. We will let you know in details via email as soon as possible.
File transfer process
How do I upload/download files?
As a client, you can log-in your account and use the online Uploader to transfer files. You can upload 100 MB in size of each file when you use our online Uploader.
How can I transfer more than 100 MB in size of files?
Please ask for your individual FTP account. We will create FTP account manually and send you the credentials. You can upload unlimited files in unlimited size.
What FTP software should I use?
You can use any of free client site FTP software. There are many free FTP software. Please visit this page.
Can I use any other methods to transfer files?
Yes, you can use any third parties such as Wetransfer.com Dropbox. Even you can share files from your server. In this case, you should send us your FTP.
Pricing, Payment process
What is your secret for such a low price?
How can I owe you?
We do not ask to pay in advance. We normally create invoice after the job is done and send via email. You will find a link to that invoice or you can directly sign in your account and see the invoices in my invoices section. There you can select and pay using your desired payment method (e.g. PayPal, Credit/Debit Card, Bank Transfer). Other payment methods also possible just let us know how you want to pay.
Is it possible to pay on a monthly basis?
Yes, you can pay us monthly as well. But you need to notice us that how do you want to pay monthly. We will make an agreement regarding payment in monthly basis.
Will I be invoiced if I am not satisfied with the quality?
We assure 100% quality work so, We hope it will not happen. Even it happens, we will not charge you.
Safety and security
Will you use my images for your commercial interest?
No, we have terms and conditions not to use any credentials of clients. We give keep all images and personal details safe. But we are allowed to use your free trial files to show our quality of works either our website or any social media.
What do I do if I lost my last order files?
We do not keep files for longer period to our local and server system. Normally, we keep last two orders in our server. So, we cannot retrieve older files if you ask. But you may ask us if the completed files are still available.
Do you keep card details or any payment details?
Sorry, we do not keep your credit card or payment details for security reason. Our payment methods are highly trusted and secured.
Can I get support on weekends?
Clipping Outsource provides 24 hours support in 365 days in a year. Whenever you have any concerns contact us. We will try our best to give you the support.
What should I do if the quality is not good or need any modification?
Even we guarantee 100% good quality, there might be mistaken or wrong instruction. No problem, we will do all the correction without any extra cost even giving high priority on the correction files.
What should I do if I have very urgent work?
Simply contact with us. We will try to support immediately if possible.